Our main areas of work are providing crucial end user support and providing them with tools to carry out their day-to-day roles/tasks. We look after the company’s technological systems, maintain its digital and technological infrastructure and ensure that all systems function together effectively. As well as this we implement new systems and deploy hardware and software.
IT roles are usually recruited based on a mixture of experience and qualifications. This experience typically spans software development, business analytics, IT Infrustructure development, problem solving and server management.
Below are a few things we look for in individuals:
- Experience of supporting/troubleshooting
- Knowledge of configuring a range of Windows-based products
- Knowledge and experience of current Microsoft desktop and server operating systems and Baker Perkins core applications
- Broad knowledge of hardware, software, communications and general technology
- Able to work under pressure, both alone and as part of a team and prioritise tasks accordingly
- Customer-focused and be responsible for level of service given
- Good communication skills and able to communicate at all corporate levels on the telephone and in person
IT Systems Administrator
Alitzia has worked in IT for over 9 years. She started working at Baker Perkins back in 2013 as an IT apprentice, completing A Levels, Level 3 and Level 4 qualifications in conjunction with working at Baker Perkins. In her time here she’s progressed from being an IT Apprentice to an IT Engineer and IT Systems Administrator in her current role, taking on more responsibility and learning new systems and technologies along the way.
First Line IT Support Engineer
Adam grew up In South Africa and left there to start new adventures in the UK after turning 18. He is planning on going to university to complete a degree in IT, with his current qualifications including an IT Diploma. He describes himself as a proud South African.
Our day-to-day tasks here in IT are to support end users via the Helpdesk system, deploying new hardware, managing new starter and leavers, and executing projects to improve operations here at Baker Perkins.
No two days are the same which makes the role very fulfilling and exciting; there is never a dull moment when working in IT! We always have something to do, from system updates and hardware upgrades to support tickets.
IT reaches and impacts all aspects of the business and therefore we work closely with all departments, implementing their requirements in the most efficient and practical way.
In 2021 we implemented the upgrade to the latest version of our business system which meant working with the entire business to ensure the system still suited every department’s needs and requirements, as well as ensuring all prior functionality still existed in the same way or an improved way.
In 2022 going into 2023 we are implementing the upgrade to the latest version of our PLM/CAD system, working very closely with the Engineering department to ensure this project is a success.